Frequently Asked Questions
Everything you need to know about your Soulworks experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I care for my Soulworks garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the inner label of each piece.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your delivery address.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.